FAQ

Q. How to purchase on the site?
To place an order :-

  1. Click “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to add other products into the cart or click “Checkout” to proceed to make payment for the products.
  3. You'll reach a "Log-In" page where you are required to log into your account using your Username and Password. If you don't have an account created yet, you'll need to register an account before you can proceed with your payment.
  4. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button to proceed.
  5. From here, you need to select your shipping methods and click “next” button to proceed.
  6. Next you'll need to choose your payment method then click “next” button to proceed.
  7. You'll need to reconfirm your billing details and agree on the terms and condition.
  8. Click “Confirm Order” to complete the order.



Q. What are the payment methods available?
​​https://www.sparowgear.com/ offers various kind of Payment Methods as shown below :-

1. Credit Card
Via Paypal (Visa or Mastercard / American Express / Paypal Funds) 
Via Ipay88 (Visa or Mastercard / Internet Banking) 


2. Invoice / Cheque / Offline Bank Transfer
Bank : Public Bank Berhad 
Bank Account : 3208640513
Account Name : Ebiz Guitar Planet Trading

For Option 2, after you made the payment, please send us the payment details of :
Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total ammount you have paid :
Your Order No :

You may take a photo and email us the above info to:
artchanics@gmail.com or WhatsApp to us at +6018-204 4874.
Note: Your purchased products will not be delivered until we have this confirmation.



Q. How to change my account personal information and shipping address?

Log-in to your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.



Q. I forgot my Password. How can I recover my password access?

  1. Click on “Forgot Password?” and fill in the email that you used to register for Sparow account.
  2. Click Submit.
  3. A verification token will be sent to you via email. Login to Sparow Online Store with the verification token, you will be able to choose a new password for your account once you are in.



Q. Can I cancel an existing order that have been made?
Yes,  only if the order is still on pending status.

Please send an email to our customers service email at artchanics@gmail.com with the message title “Request to cancel order” in order to inform us about the cancellation order.

Orders that are in shipping or shipped cannot be cancelled.


Q. What is the product's transaction currency?
All products transaction currency will be done in MYR <Malaysian Ringgit>.

 


Q. How long does the delivery usually takes?
We'll send out the item to courier company within 2 working days. (Excluding Saturday, Sunday and Public Holiday) 
Delivery by POS Laju may be tracked here: https://www.poslaju.com.my/track-trace-v2/